We had the good fortune of connecting with Mary Nguyen and we’ve shared our conversation below.
Hi Mary, we’d love to hear about how you approach risk and risk-taking
Risk is the acceptance of failure. Taking a risk is what started Milkroll Creamery. Everything was a blur at first. The idea of opening a rolled ice cream shop in Colorado all started as an alternative to my idea of opening a bakery on Colfax. I was considering that as my first business; however the amount of capital I had in hand was not capable of that dream. A family friend had suggested opening a rolled ice cream shop since it was a popular trend popping up everywhere on social media during the time. I did not know anything about rolled ice cream–from how it was made to where all the machinery came from–but took the risk. I researched and learned about this new concept as I started to plan out this business through Google and social media platforms. I actually did not see rolled ice cream with my very own eyes until four months prior to my grand opening on a family trip to Las Vegas. All of Milkroll was taking a risk hoping for a positive outcome; nothing big, but just enough to survive.
Alright, so for those in our community who might not be familiar with your business, can you tell us more?
Milkroll Creamery is the first storefront in Colorado to specialize in Thai-inspired rolled ice cream. Rolled ice cream is ice cream in a cake roll-like form. Liquid ice cream mix is pour onto a cold plate that freezes the ice cream as rollers incorporate the ice cream with other ingredients such as fruit or cookies. Once the ice cream has solidified enough, roller will then spread out that concoction out evenly on the cold plate and using the spatula, will roll the ice cream into rolls. Then those rolls are collected into a cup and decorated and served with more toppings and drizzles. This dessert is then served and enjoyed. Building a business is a journey of its own hardships. As a student, I did not have knowledge of running or managing a business. I did not know how to market my business. It was a learning process on the go and it was not easy. Milkroll tried out different management styles, different servicing styles, different marketing styles to get to its success today. However, that does not mean that I am not learning and changing things anymore. I personally felt that the more love and passion you put into anything you want to achieve–in my case, my business–the better the outcome would be. Don’t give up and be willing to learn, from all sources, anything and everyone.
Any places to eat or things to do that you can share with our readers? If they have a friend visiting town, what are some spots they could take them to?
Colorado has exceeded diversity expectations over the years and has an immense variety of activities for all ages. I would love to show my friend what Colorado has to offer. Places to go eat: – Gyu-Kaku Japanese BBQ – Aki Hotpot – Tokio (ramen) – Kiki’s Place to visit: – Strawberry Hot Springs – Maroon Bells in Aspen – Lake Dillion – Sand Dunes – Mount Evans Places to hangout: – Topgolf – View House
The Shoutout series is all about recognizing that our success and where we are in life is at least somewhat thanks to the efforts, support, mentorship, love and encouragement of others. So is there someone that you want to dedicate your shoutout to?
I would like to dedicate this shoutout to all my family and friends that have supported me throughout the journey of opening and operating Milkroll Creamery. Not just mental and emotional support, but also the physical support my family members have provided during the beginning hardships of Milkroll. I also would like to thank all our customers for the constant support especially during this pandemic.