We had the good fortune of connecting with Bethany Rathman and we’ve shared our conversation below.
Hi Bethany, is there something that you feel is most responsible for your success?
We make a quality product and offer the best customer service. We have spent alot of time perfecting our kennels and making them better and better year by year. We do not cut corners and we do things to a high standard of excellence. We offer the best customer service and put our customers first. We call every customer when they order and try to add alot of personal touches to our business. We include printed thank-you cards in every order and a t-shirt. We also brand each kennel with our logo as well as add a metal tag each with a different bible scripture. In everything we do we put God first. We believe that God has given us this business and we try and do the best we can to honor him with it. It comes down to having an amazing customer experience which starts with our website. We spent alot of time and money making sure it was user friendly, clean and efficient. Second we make sure we deliver an amazing product to rave about.
Can you open up a bit about your work and career? We’re big fans and we’d love for our community to learn more about your work.
We have been building kennels for 5+ years and have shipped over 2000 products across the country and even internationally. Every week we continue to increase our focus on quality as well as efficiency in order to ship as many kennels to our customers as possible. Our process has not always been easy. We have built a team around us that cares about the quality of our kennels and without them we would not be where we are today.
Let’s say your best friend was visiting the area and you wanted to show them the best time ever. Where would you take them? Give us a little itinerary – say it was a week long trip, where would you eat, drink, visit, hang out, etc.
We would for sure go to palmer lake and get breakfast at the speed trap! We would then go walk around the lake and if its warm go paddle board! We love to hike with the dogs so we would try and hit up spruce mountain or fox run for some hiking. Would have to take them to garden of the gods and up the cog railway to the top of pikes peak as well!
Who else deserves some credit and recognition?
My parents! They have been our biggest supporters since we started 6 years ago. In the early days they would come over and help build kennels. They let us live with them for a year and half while we started our second company Rathman & Co. After the first year we built a shop on their property and are still building out of that shop. They have watched our dogs and our son for us so we can run our business. They are the best and we are so thankfully to have them live so close to us.
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