We had the good fortune of connecting with Jennifer Ross and we’ve shared our conversation below.
Hi Jennifer, what is the most important factor behind your success?
Exceeding expectations. From customer relationships to product development and everything in between. Our staff at the storefront are focused on really caring about our customers on a personal level. I’ve said from day one, I want them to focus on the human connection, not sales. Plus, we strive to craft the best products, with the best packaging at a fair price point. Internally, we treat our employees with the same love and care with which we do our customers. I’ve always believed that we are in the ‘loving people’ business and our medium just happens to be bath & body products.
Can you give our readers an introduction to your business? Maybe you can share a bit about what you do and what sets you apart from others?
I had been a high school and middle school math teacher for 20 years and felt compelled to have my own business, just didn’t know what I wanted to do. I read an article online about soap-making, gave it a try, and was hooked. Although setting up booths for 100’s of craft fairs and farmers markets the first few years wasn’t easy, it never occurred to me to just settle or give up. Every decision I made was through prayer. I KNEW from day one that God wanted me to create this business, and I don’t make any decisions without talking to the big guy first. I consider RMSM to be our ministry. We get to create relationships with our customers that make a positive difference in their lives, and that’s the whole point.
Let’s say your best friend was visiting the area and you wanted to show them the best time ever. Where would you take them? Give us a little itinerary – say it was a week long trip, where would you eat, drink, visit, hang out, etc.
Garden of the Gods, Cheyenne Mountain Zoo, the Broadmoor Hotel, Glen Eyrie Castle and a trip up to Pikes Peak would be must sees. For casual dining we would hit Amanda’s Fonda (creekside!), The Skirted Heifer, and Phantom Canyon rooftop. Evening dining options would include The Golden Bee, Jack Quinns, Edelweiss and Brother Luck.
Shoutout is all about shouting out others who you feel deserve additional recognition and exposure. Who would you like to shoutout?
RMSM could not have gotten to the place we are without several people on our team:
My daughter Kayla Ross has been here since the beginning (November of 2014) and now runs the ‘Makery’ along with my husband, Dale. She is in co-charge of product creation and production scheduling, wholesale partnerships (including 42 Safeway Grocery Stores up and down the mountain range), ordering and inventory. She is a creative soul and comes up with many of the products and signature fragrances we carry. She ROCKS!
Cindy Puleo came on board in June of 2017 as a part-timer and has managed our storefront since 2018. Cindy handles all operations at the storefront from staff hiring and training to inventory and product procurement, all social media, all store events and parties. Whew!! Cindy is the ultimate ‘CAN DO’ individual and is an incredible positive force in the company!
Dale Ross is my husband and came on board back in August of 2017. He functions as the CFO and COO. He handles all the financial pieces of the business! He also co-manage operations for our Makery with Kayla. He oversees inventory management, staffing and Safeway Grocery store functions.