We had the good fortune of connecting with Jen Essex and we’ve shared our conversation below.
Hi Jen, what do you attribute your success to?
First and foremost client experience and satisfaction is our number one priority. Without happy clients you have no business. Partnerships and collaborations are how I built this business, I have learned over the past 2.5 years the brands that represent the same core values as ours; customer service and impeccable product are and will always be the top priority for Ruby Jean Patisserie.
Can you open up a bit about your work and career? We’re big fans and we’d love for our community to learn more about your work.
I’ve had a lifelong career in the hospitality and service industry, starting in restaurants and working at hotels along the way. I’ve always choose to work for the “best in the biz”. Having worked for world renowned chefs and restauranteurs has shaped who I am as an entrepreneur, I won’t settle for anything less than excellence and we hope out clients see and feel that through the Ruby Jean Patisserie experience. It wasn’t always easy being a female in a male dominated industry, especially when I became a mom. Often times I had to choose the job or my son and that is ultimately drove me to start my own business. The industry has been making changes and I am glad that there are chefs out there that are making the change and helping woman rise to the top and creating a happy work-life balance for working moms.
Any places to eat or things to do that you can share with our readers? If they have a friend visiting town, what are some spots they could take them to?
Exploring Denver and all its greatness is so fun, especially for someone thats never been. We would start the day getting brunch at The Bindery, head over to RINO to walk around and look at the beautiful murals, grab a midday coffee at Union Station and have dinner at El Five and soak in those beautiful city views. We would hit the mountains the rest of the weekend and spend time exploring cute mountain towns and relax at a spa.
Shoutout is all about shouting out others who you feel deserve additional recognition and exposure. Who would you like to shoutout?
I believe you need to surround yourself with people that are going to be supportive and encouraging. Without the support of my husband, Brandon and my son, Liam it would be impossible to keep going on the tough days. Working with the Small Business Administration has so much impact, guiding me when I don’t know what next step to do. And belonging to groups in the same industry, I’ve always believed in collaboration over competition.
Sarah Porter Bree Woolliscroft