We had the good fortune of connecting with Robert Kiltz and we’ve shared our conversation below.
Hi Robert, is there something that you feel is most responsible for your success?
At CNY Fertility, access is the most important factor to our company’s success. Many clinics turn away hopeful parents-to-be because of their age, BMI, FSH/AMH, or their number of previously failed cycles. You’ll find none of that at CNY Fertility. We have always believed that true success is only achieved by helping everyone who needs our assistance. We have no cut-offs or restrictions. We don’t turn anyone away. Our doors are always open to anyone who wants to start or grow their family.
Cost is another obstacle to the hundreds of thousands of people seeking fertility treatment across the country and around the world. IVF was once thought to be a treatment that only the very wealthy could afford, but we’ve changed that perception and reality. The average CNY patient has a household income that’s $100,000 less than the average at other fertility clinics. CNY Fertility has eliminated the cost barrier in two ways. First, our fertility services are around a third of the cost of most fertility centers, so treatment at CNY is more affordable, even for patients who travel for IVF or other procedures. Second, we offer guaranteed financing to all patients with no credit check. Patients make a down payment and then monthly payments thereafter, the same way you would buy or lease a car.
Patient support is another key element to CNY’s success. All of our providers recognize that fertility treatment is so much more than just medications and procedures. The physical, emotional, and financial demands of infertility on both partners must be considered. CNY always puts the patient first. They’re involved in making all treatment decisions, and we support them however we can. From one-on-one coaching to group support and Facebook groups, there’s something that’s a good fit for everyone. Plus, CNY’s team of fertility specialists and expert guests provide weekly live support and education on a variety of fertility topics with live Q&A. Our nurses are available 24/7 to answer questions and provide reassurance. We also believe that integrating yoga, massage, acupuncture, and other diet and lifestyle changes can provide stress-relief and better physical and emotional balance before, during, and after fertility treatment.
What should our readers know about your business?
I believe CNY Fertility is where it is today because we’ve constantly challenged the status quo and ourselves to do more and better for our patients. When I started this company, IVF was expensive and out of reach for most people. I decided this wasn’t acceptable and challenged myself and my team to find ways to lower the cost. We charged less, found pharmacies that would give us volume discounts for our patients, self-financed affordable payment plans so we wouldn’t have to require credit checks or charge huge interest fees, and lobbied politicians and insurance companies to cover fertility care for everyone.
We wanted to be able to help patients who didn’t live nearby, so we created a travel fertility program working with local OB/GYNs and laboratories and even hotels to ensure patients could travel to us from anywhere for treatment and it would still be convenient and affordable.
We’re always learning. I don’t think that ever stops or should stop in life. We’ve learned that diet and lifestyle play a huge role in inflammation and that inflammation is a major factor in infertility. Food wasn’t something we talked about in medical school, but it’s a big part of what I talk to patients about today.
Persistence is key . . . in a successful career and business and in bringing home a baby. When something’s not working, try something else. If you don’t like something, change it. Keep trying every day to be better and do better. That’s been my mantra and it’s served me and CNY Fertility well.
Who else deserves some credit and recognition?
My Shoutout has to go to the entire CNY Fertility team whose commitment, enthusiasm, and boundless hope are even stronger today than it was when we started this company. I am incredibly grateful to the doctors, PAs, nurses, embryologists, and support staff who help me and assist so many patients on this difficult journey to parenthood. For many, this is the biggest challenge they’ve ever faced and it’s not easy to stay hopeful and positive cycle after cycle. My staff has an uncanny ability to know who needs extra encouragement, who needs additional support, and who needs a little break. Patients feel a genuine connection to our providers, and I can tell you that we experience heartbreak and pure joy alongside each patient.
Website: https://www.cnyfertility.com/
Instagram: https://www.instagram.com/cnyfertility/
Facebook: https://www.facebook.com/CNYFertilityCenter
Youtube: https://www.youtube.com/user/CNYFertility