We had the good fortune of connecting with Jim Malcolm and we’ve shared our conversation below.
Hi Jim, how does your business help the community?
Enviro-Master is an award-winning commercial health and safety company offering sanitation, disinfection, deep-cleaning, and hygienic services, to protect our community partners. We are invested in the use of proper disinfection techniques and hygiene interventions to protect our clients and communities against the spread of infectious disease. The COVID-19 pandemic put businesses in a position of uncertainty and concern. How do they keep their staff and guests safe? What do they do if there’s an outbreak? What are the right tools, disinfectants, and processes? Enviro-Master provides solutions to all of these questions. When businesses partner with Enviro-Master, they are safeguarding their valued staff and guests. These partnerships help businesses succeed, keep people employed, and add to the overall vibrancy of our economy. We value and honor our role in our community!
Please tell us more about your business. We’d love to hear what sets you apart from others, what you are most proud of or excited about. How did you get to where you are today business-wise. Was it easy? If not, how did you overcome the challenges? What are the lessons you’ve learned along the way. What do you want the world to know about you or your brand and story?
Operating a business is very rewarding on many levels. My objective when starting the Enviro-Master of Denver South franchise was to be a valuable business partner across the region. Providing good jobs, developing meaningful relationships, and making a positive impact on our economy were my intentions. While we’ve had our set of challenges (as is the case with most businesses), we’ve always stayed focused on our core values related to customer service. Regardless of the initiative or issue we try to solve, the answer always lies in the best interest of our business partners. This viewpoint will never waiver. The other key component is building team and culture. We’re a small company, so we operate in a family-like atmosphere. We celebrate birthdays and other personal milestones; we have contests and provide bonuses; we practice our core values every day. Our company is a collection of personalities from all walks of life, but we are aligned in our attitudes and objectives, which feeds our customer service focus.
If you had a friend visiting you, what are some of the local spots you’d want to take them around to?
Denver, and Colorado in general, is a melting pot of people due to the overall quality of life – especially the weather, the recreation, the entertainment, and the food! The Malcolm’s enjoy great food at neighborhood establishments like Los Dos Potrillos, Big Bill’s New York Pizza, The Varsity Inn, The Shack, and GQue BBQ. We enjoy excursions to downtown Denver for a Broadway show at the Denver Center for the Performing Arts, or for a Rockies or Nuggets game. During the fall, we’re at all the home games for the Broncos, as we’re 15 year season ticket holders. Every visit to Colorado requires a trip to the mountains, which provides the best in outdoor activities ranging from skiing and snowboarding to fishing and hunting. We especially enjoy the crisp mountain air with a cup of coffee in the morning or a cold beer in the evening.
The Shoutout series is all about recognizing that our success and where we are in life is at least somewhat thanks to the efforts, support, mentorship, love and encouragement of others. So is there someone that you want to dedicate your shoutout to?
I’ve been fortunate to have wonderful people surrounding me in my life. My parents raised me in small-town America, where the values are solid and everyone is your neighbor. The lessons are simple, tried, and true, and are applicable across generations and regions. My leadership and business acumen were developed under the guidance of Patrick McHugh, who was a Vice President at Pearson, a global education company. Patrick had a message that stood the test of time: be positive, control what you can control, and his favorite, “check your energy levels!” Pretty simple and standard expectations, but critical pieces to developing the culture and team. Team building was essential to Patrick’s overall mantra. He continually emphasized the quality of our people and the importance of surrounding them with support and culture. I have adopted these straightforward concepts, as I’ve built my business and team. Again, I’ve been fortunate to share my life’s experiences with great people, and I intend to continue on the path of developing and supporting great people.
Tim Gillies 2020