We had the good fortune of connecting with Megan Townsend and we’ve shared our conversation below.
Hi Megan, do you disagree with some advice that is more or less universally accepted?
Avoid connecting too much with employees on a personal level. This is the opposite of what we do. Our employees are our most important asset. When our employees join our our company, they become part of our family, and we want them to know that. We take their failures and triumphs personally and love to see them grow personally and in their careers. We believe in the golden rule of treating others how you want to be treated. All of this means taking an interest in and forming real relationships with employees. We think it’s the right way to do things and it’s working for us. This philosophy leads to a cohesive crew and our customers feel that. In turn, that leads to happy customers.
Alright, so for those in our community who might not be familiar with your business, can you tell us more?
Altitude Arborist is a full service tree care company serving the front range communities north of Denver. What sets us apart is our people and expertise. We put effort into hiring people who share our values including hard work, safety and caring for others. We train them up to have the best skills in the industry. Hunter is an ISA Certified Arborist and has a degree in forestry from CSU and has nearly 20 years of industry experience. We have another employee who recently obtained his ISA Certification and continues to grow his skill set. We really are proud of our people and they are the main aspect that sets us apart.
There have certainly been struggles along the way, but we have been extremely fortunate to have had steady increases in success. Sitting down and planning out our budget and deciding what we need to bring in to satisfy the expenses and make a profit is pretty key to being successful. Sounds simple, but it’s a process not everyone follows. We have also been careful not to get ahead of ourselves with the growth of our company.
The biggest lesson we have learned, especially recently, is how important it is to separate work time from family time. The pandemic gave us the opportunity to be with our children more and analyze how we were spending our time. Creating some boundaries to put work away and focus on relationships has made a huge difference for us.
If you had a friend visiting you, what are some of the local spots you’d want to take them around to?
We really love the outdoors, so when people come to town, we focus on what the Colorado outdoors has to offer. We would probably take our guests for a day on the boat at Horsetooth to fish and play on the water. We don’t eat out much, but when out of town guests come, we love to go to Acreage in Lafayette and enjoy the good, local food and spectacular views. If people really want adventure, we head up to our oasis in Walden where the moose walk the streets of town in the winter, the views are breathtaking everywhere you look, and the people have great stories to tell.
Who else deserves some credit and recognition?
Family. My husband and business partner, Hunter, and I both have parents who are entrepreneurs and instilled the values and skills in us to be the successful people we are today, not only in business, but in our relationships.